Terms & Conditions

<Price>

All prices listed include Japanese sales tax. Any shipping outside of Japan may require import and other various tax fees depending on their countries regulations.

<Payment>

Payment method: We can only accept payment via credit card or PayPal.

Shipping cost: To see your total shipping cost, please refer to the store checkout page. There you can see the sub total of your purchase, plus the shipping costs for your item.

<Return Policy>

We do not offer exchanges, cancellations or returns. If you receive the wrong item or damaged item due to our mistake we will gladly correct the issue by offering an exchange.

<Delivery>

For international shipping, the shipping may require you to wait an additional 7-21 business days after shipment.

<Others>

---FAQ---
Q: How can I track my order?
A: When your order has been shipped you will receive a confirmation email with your shipment tracking number attached.
Please visit: https://bit.ly/2lj3L6J

Q: How much does shipping cost?
A: Any shipment outside of Japan may require import, customs, or other various tax fees. Shipping cost depends on the weight of the item.

Q: How long does delivery take?
A: Any shipment outside of Japan may require anywhere between 7-21 business days depending on recipient’s location.

If you don't see your question here, please email us at support@hostess.co.jp

<Contact>

Corporate Name:Hostess K.K.

Name:THE NOVEMBERS CUSTOMER SERVICE

Address:2-10-15-3F, Nakameguro, Meguro-ku, Tokyo, Japan, 1530061 JAPAN

Tel:0357244414

For any questions, please contact us via email: support@hostess.co.jp