Terms & Conditions
All prices listed include Japanese sales tax. Any shipping outside of Japan may require import and other various tax fees depending on their countries regulations.
Payment method: We can only accept payment via credit card or PayPal.
Shipping cost: To see your total shipping cost, please refer to the store checkout page. There you can see the sub total of your purchase, plus the shipping costs for your item.
- <Return Policy>
We do not offer exchanges, cancellations or returns. If you receive the wrong item or damaged item due to our mistake we will gladly correct the issue by offering an exchange.
For international shipping, the shipping may require you to wait an additional 7-21 business days after shipment.
Q: How can I track my order?
A: When your order has been shipped you will receive a confirmation email with your shipment tracking number attached.
Please visit: https://bit.ly/2lj3L6J
Q: How much does shipping cost?
A: Any shipment outside of Japan may require import, customs, or other various tax fees. Shipping cost depends on the weight of the item.
Q: How long does delivery take?
A: Any shipment outside of Japan may require anywhere between 7-21 business days depending on recipient’s location.
If you don't see your question here, please email us at firstname.lastname@example.org
Corporate Name：Hostess K.K.
Name：THE NOVEMBERS CUSTOMER SERVICE
Address：2-10-15-3F, Nakameguro, Meguro-ku, Tokyo, Japan, 1530061 JAPAN
For any questions, please contact us via email: email@example.com